Privacy Policy

Effective Date: 15 May, 2025

At Chaloo Technologies Pvt Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

Information We Collect

  • Personal details (name, contact number, email, CNIC, Date of Birth)
  • Payment information (if applicable)
  • App usage data

How We Use Your Information

  • To provide and improve transportation services
  • To ensure user safety and support
  • For communication and updates
  • To comply with legal obligations

Location Access and Background Location Usage

We collect and use your device’s location data, both in the foreground (while the app is open) and in the background (when the app is minimized or not actively in use), strictly for the following purposes:

  • Ride-hailing services: To allow drivers and riders to be accurately matched, navigate to pickup/drop-off points, and ensure continuous ride tracking.
  • Safety and support: To provide emergency support, accurate ETA, trip progress updates, and ensure driver/rider accountability.
  • Service improvements: To optimize routing, reduce waiting times, and improve overall transportation efficiency.

🔒 Data Integrity and Safety

  • Location data is transmitted securely using encryption.
  • Location access is only active during ongoing rides or service use — we do not continuously track your location outside the scope of ride services.
  • Users can manage and revoke location permissions at any time through their device settings.
  • We do not sell or misuse location data. It is only shared when required to deliver core functionality under strict confidentiality.

Data Sharing

We do not sell your personal information. We may share data with third-party partners for operational purposes, under strict confidentiality.

Data Security

We implement advanced security measures to protect your data against unauthorized access or misuse.

Data Deletion Request

You have the right to request the deletion of your personal data. To initiate a deletion request, please send a formal email to business@chaloo.com.pk from the email address associated with your Chaloo Technologies account, clearly stating your request.

Data Deletion Process and Timeline

  • Verification: We verify your identity to prevent unauthorized deletion.
  • Processing: After verification, your data is permanently removed from active systems.
  • Timeline: Deletion is completed within 30 business days.
  • Retention: Some data may be retained for legal, regulatory, or backup purposes and securely isolated.

Your Rights

You may access, update, or delete your data by contacting us: